Personal tools
You are here: Home Client Success Elsinore Valley Municipal Water District

Elsinore Valley Municipal Water District

— filed under: , , ,

ERP and CIS implementations mean better project tracking and customer service

EVMWDBackground

Elsinore Valley Municipal Water District (EVMWD) provides water and wastewater services to approximately 40,000 customers in the fast-growing area of Lake Elsinore, California, east of Orange County. The District has 602 miles of water pipes, 346 miles of sewer pipes, 100 miles of irrigation pipes, 1 WTP, 3 WWTP, 57 reservoirs, 8 wells, 32 lift stations, 45 booster stations.

 

Issue

EVMWD conducted an assessment of its current and anticipated data needs, identified opportunities to improve work processes, and planned technological improvements. The assessment identified the most significant opportunity for improvement as the replacement of their ERP (Enterprise Resource Planning – including Financials, Payroll, Human Resources) and customer service systems. These core systems were based on custom software and home-grown applications that, due to limited support and outdated technology, inhibited the District from moving forward.

Solution

EVMWD contracted with Westin to define requirements, review business processes, assist in ERP and CIS software selection, and program management of the implementation for both systems. Lawson and Advance Utilities software systems were selected to serve as the ERP and CIS systems, respectively, and implementation started in September 2007 with target go-live of July 2008

Westin was contracted to provide program management services through the ERP/CIS implementation and to provide consulting services including project management, best practices implementation, system configuration support, testing, data conversion/migration, training support and organization change management.

Outcomes

Implementing the Lawson and Advance solutions has made significant improvements in many different areas, including:

  • Improved tracking of capital improvement projects
  • Budgeting use as a management tool
  • Performance measurement for business optimization
  • Full integration with CMMS, EDMS, GIS, and business intelligence/ reporting tools
  • Improved customer self service capabilities

The District now has an information platform that will carry them well into the future and allow more process improvement opportunities and data analysis capabilities.

Document Actions