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Georgetown, Texas

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AMR and CIS system replacement and Smart Grid deployment

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The City of Georgetown has a population of 50,000, and is located in Central Texas. Georgetown Utility Systems, a Division of the City, constructs, maintains, and operates the City’s utility infrastructure.


The City had fixed network AMR systems, and a CIS system which also provided billing and financial functions. Those systems had become costly to maintain and were limited in their flexibility to accept modifications. The City decided to replace those legacy systems to gain more flexible functionality, scalability, and integration capability.

In addition, the City is enhancing its electric systems to expand customer service and meet regulatory requirements driven by Smart Grid Initiatives (SGI). The AMI project includes advanced 2-way communications, new smart metering, and enhanced Meter Data Management (MDM) system.


To satisfy the City’s current and future business functionality requirements, the City of Georgetown hired Westin to manage the selection and implementation of COTS solutions for CIS, EAM, and AMI systems.

Westin’s services include Business Needs Assessments, Business and Technical Requirements, Systems Evaluation & Selection, and  Implementation Management.


At the conclusion of Westin’s engagement with the City of Georgetown, the client expects the following strategic benefits:

  • Improved business processes and integration of islands of information.
  • Expanded customer service across all services offered by the City, including customized rates for electric and water customers.
  • Realtime communication with customers, and empowering customers with usage information to manage demand.
  • Maximizing asset life cycle while minimizing total cost of ownership (TOC)
  • Data to support improved asset rehabilitation and replacement decisions, including asset installation date, remaining asset value/economic useful life, and asset criticality.
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